PRIVACY POLICY
FIRST AUTO PARTS PLUS PTY LTD (ACN 007 357 717)
(“we”, “our”, “us”)
Effective Date: 13/10/25
Last Updated: 13/10/25
1. Overview
You are our valued customer, and we respect your right to personal privacy.
We believe in straightforward, honest service — no pressure, no gimmicks — just quality parts and professional support.
To operate our website, process your orders, and communicate effectively, we need to collect certain information. We take that responsibility seriously and will never sell or share your information with unauthorised third parties.
Any personal information you provide to us will only be used in accordance with this Privacy Policy and the purposes outlined below.
This Privacy Policy explains how we collect, use, and protect your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
2. Website Accuracy and Stock Representation
We endeavour to ensure all product and pricing information on this website is accurate and current. However, as a large new and used parts centre with thousands of items, stock may occasionally vary or sell out before updates occur.
In such cases, we will always work to offer an equivalent or better-value item, or issue a refund if you prefer.
While we take reasonable care, we do not accept liability for loss or damage arising from reliance on website information or inadvertent errors, except as required by law.
3. What Information We Collect
a. Personal Information, such as:
i. your name, postal address, email address, and telephone number;
ii. account usernames, passwords, or trade account numbers;
iii. order details, preferences, and purchase history; and
iv. any communication you send to us (emails, forms, or messages).
b. Technical and Analytical Information, such as:
i. IP address, browser type, operating system, domain name, and referring pages;
ii. site usage data and session statistics collected via cookies; and
iii. anonymised analytics used to improve website performance.
c. Optional or Demographic Information, such as postcode, occupation, product interests, or survey responses, where you choose to provide it.
4. How We Collect Information
a. Directly from you when you:
i. browse our website or place an order;
ii. create an account, subscribe to updates, or enter promotions;
iii. contact us by phone, email, or online form; or
iv. visit our premises or interact with our staff.
b. Automatically through cookies, analytics, and server logs.
c. From trusted third-party services such as freight partners, payment gateways, or marketing systems when needed to complete your transaction.
5. Why We Collect and Use Your Information
We collect and use information to:
a. process orders, payments, deliveries, and returns;
b. send order confirmations, product updates, or warranty information;
c. respond to customer-service enquiries;
d. administer accounts, trade facilities, and marketing preferences;
e. send newsletters, offers, or contest information (opt-in only);
f. improve our website, systems, and overall customer experience;
g. comply with legal, tax, and record-keeping obligations; and
h. from time to time, contact you for market research or customer feedback to help improve our products and services.
We do not sell, rent, or trade personal information.
6. Data Storage and Security
a. All data is stored securely on protected servers and internal systems with restricted access.
b. Our website uses Secure Sockets Layer (SSL) encryption to protect transmitted data.
c. We do not store full credit-card details. Payments are processed via PCI-compliant gateways.
d. PayPal: If you choose PayPal at checkout, your payment details are handled directly by PayPal and subject to their Privacy Policy.
e. After Pay: If you choose After Pay at checkout, your payment details are handled directly by After Pay and subject to their Privacy Policy.
f. We use a combination of physical, electronic, and managerial safeguards to protect your information from unauthorised access or disclosure.
7. Cookies and Website Analytics
A cookie is a small file placed on your device’s hard drive to help us analyse web traffic and tailor the website to your preferences.
a. Our site uses session and persistent cookies to enable cart functions and improve user experience.
b. Cookies do not identify you personally; they store small data files to track preferences and usage.
c. You can disable cookies via your browser settings; however, some features (e.g., shopping cart) may not function correctly.
d. We also use analytics tools, such as Google Analytics, to measure traffic and performance trends.
8. Direct Marketing
a. With your consent, we may send occasional promotional emails or newsletters.
b. You may opt out at any time using the unsubscribe link or by contacting us directly.
c. We do not send spam and respect your marketing preferences.
d. You may also choose to restrict the collection or use of your personal information for direct marketing at any time by contacting us in writing.
9. Access and Correction
a. You may request access to, or correction of, the personal information we hold about you.
b. Requests must be made in writing and may require verification of identity.
c. We will respond within a reasonable timeframe in accordance with the APPs.
10. Retention and Destruction
a. We retain data only as long as necessary for business or legal purposes.
b. When information is no longer required, it is securely destroyed or de-identified.
11. Overseas Disclosure
a. We primarily store data within Australia.
b. Some service providers (e.g., email or cloud hosting) may store data overseas.
c. We take reasonable steps to ensure those providers maintain privacy protections consistent with Australian law.
12. Vehicle Data and Product Identification Information
a. We may collect and store vehicle-related data to assist with product compatibility, warranty tracking, and accurate fitment.
b. This may include:
i. Vehicle Identification Numbers (VINs), registration details, and engine or gearbox codes;
ii. make, model, and variant details; and
iii. photos or documents provided for part-matching.
c. Such data is used only for operational and customer-service purposes and protected as personal information.
d. Aggregated or anonymised vehicle data may be used for stock management or product analysis.
13. CCTV and On-Site Security Systems
a. Our premises use Closed Circuit Television (CCTV) and other security systems for safety and loss prevention.
b. Cameras may record video (and limited audio) in customer areas, workshops, and storage facilities.
c. CCTV footage is used for:
i. security monitoring and incident investigation;
ii. staff and customer safety; and
iii. compliance with workplace obligations.
d. Recordings are stored securely and accessed only by authorised personnel or law enforcement when required.
e. Footage is automatically deleted or overwritten after a set period unless retained for investigation or legal purposes.
14. Third-Party Links
Our website may contain links to external sites. We are not responsible for their content, security, or privacy practices. Please review each site’s privacy policy before providing information.
15. Privacy Complaints
a. If you believe your privacy has been breached, please contact us in writing with full details.
b. We will investigate and respond within a reasonable period.
c. If unresolved, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
16. Updates to This Policy
This Privacy Policy may change from time to time without notice. The latest version will always be available on our website. Continued use of our site after updates constitutes acceptance of any changes.
17. Contact Us
First Auto Parts Plus Pty Ltd
ABN 67 007 357 717 | ACN 007 357 717
Address: 40 Brunel Road Seaford Victoria 3198
Email: sales@firstautoparts.com.au
Phone: 03 8770 2222
