PRIVACY POLICY
FIRST AUTO PARTS PLUS PTY LTD (ACN 007 357 717)
(“we”, “our”, “us”)
Effective Date: 13/10/25
Last Updated: 13/10/25
1. Overview
You are our valued customer, and we respect your right to personal privacy.
We believe in straightforward, honest service — no pressure, no gimmicks — just quality parts and professional support.
To operate effectively, process orders, and communicate with you, we collect certain personal and business information. We take that responsibility seriously and will never sell or share your information with unauthorised third parties.
This Privacy Policy explains how we collect, use, store, and protect your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
2. Website and Communication Accuracy
We take reasonable care to ensure all product, pricing, and business information published on our website, shared in person, or communicated by phone, email, or other channels is accurate and current.
However, as a large new and used parts centre with thousands of items, stock and details may occasionally change before updates occur.
If an item you ordered is unavailable, we will always offer an equivalent or better-value replacement or refund.
We do not accept liability for losses arising from reliance on inadvertent errors except as required by law.
3. What Information We Collect
a. Personal Information, such as:
i. name, address, email, and phone number;
ii. account usernames, trade account numbers, or login credentials;
iii. order details, preferences, and purchase history;
iv. photos, VINs, and documents submitted for part identification; and
v. communications you send to us (email, forms, chat messages, or texts).
b. Technical and Analytical Information, such as:
i. IP address, browser type, device data, and session statistics;
ii. cookies and analytics; and
iii. anonymised data used to improve site performance.
c. Recorded or Transcribed Communications, including:
i. voice calls (inbound and outbound) recorded for training, verification, or dispute resolution; and
ii. text messages, emails, and chat transcripts retained for customer service records.
d. Optional or Demographic Information, such as postcode, occupation, or survey responses you choose to provide.
4. How We Collect Information
a. Directly from you when you:
i. browse our website or place an order;
ii. contact us by phone, SMS, email, or chat;
iii. visit our premises; or
iv. interact with staff or authorised agents.
b. Automatically, via cookies, analytics tools, and call or message logs.
c. Through authorised third-party systems, such as freight partners, payment gateways, marketing platforms, and service providers assisting us to deliver our products and services.
4A. Multi-Channel Communications and Sales Platforms
a. We communicate and transact with customers through multiple channels, including in-store, by telephone, text message (SMS/MMS), email, online chat or web-chat, and through third-party marketplaces or social-media platforms such as eBay, Facebook, Facebook Marketplace, Messenger, and Gumtree.
b. Personal information shared through any of these channels may be collected, stored, or recorded to facilitate enquiries, confirm orders, arrange delivery, verify warranty eligibility, or improve customer service.
c. Communications through these channels may be recorded, logged, or archived for training, quality assurance, or dispute-resolution purposes.
d. When you contact or transact with us through eBay, Facebook, Gumtree, or any other third-party platform, your information is also subject to that platform’s own privacy policy and terms of use. We encourage you to review those policies before providing information.
e. All communications and records collected through these channels are managed in accordance with this Privacy Policy and the Australian Privacy Principles.
5. Why We Collect and Use Information
We collect and use information to:
a. process orders, payments, deliveries, and returns;
b. send confirmations, invoices, or warranty details;
c. provide customer service and resolve enquiries;
d. manage trade accounts, payments, and marketing preferences;
e. send optional newsletters, promotions, or product updates;
f. record and review communications for quality assurance, training, or verification;
g. improve website functionality, systems, and customer experience;
h. comply with legal and tax obligations; and
i. perform internal analytics, reporting, and fraud prevention.
We do not sell or rent personal information to unauthorised third parties.
6. Data Storage and Security
a. Data is stored securely on protected servers with restricted access.
b. We employ Secure Sockets Layer (SSL) encryption for all online transactions.
c. Payment information is processed via secure, PCI-compliant gateways. We do not store full card details.
d. Where you pay using PayPal or Afterpay, your payment data is handled directly by those providers in accordance with their own privacy policies.
e. We use physical, electronic, and procedural safeguards to protect information from unauthorised access, alteration, or misuse.
f. Call recordings, transcripts, and chat logs are stored securely and used only for legitimate business purposes such as quality control, staff training, or dispute resolution.
7. Offshore Data Processing
a. Some administrative, customer service, or technical support functions may be performed by authorised personnel located outside Australia.
b. Where offshore processing occurs, those personnel only access information required to perform their role and are bound by confidentiality and privacy obligations consistent with Australian law.
c. We take reasonable steps to ensure any overseas service provider handles data securely and in compliance with the Australian Privacy Principles (APP 8).
8. Automated and AI-Assisted Systems
a. We may use automated or AI-assisted tools (such as chatbots or pre-set Q&A systems) to respond to enquiries, collect preliminary information, and improve service efficiency.
b. These tools may generate responses based on pre-programmed data or prior interactions and are regularly monitored by our staff.
c. Interactions with AI-assisted systems may be recorded or transcribed for training and quality purposes.
d. Customers are encouraged to contact our staff directly for clarification or formal advice on any technical, product, or warranty matter.
9. Cookies and Website Analytics
a. Our site uses cookies to improve functionality, personalise your experience, and analyse site performance.
b. Cookies do not personally identify you; they store small data files used to track preferences and site usage.
c. You may disable cookies via your browser, but some website functions (e.g., cart or checkout) may not operate correctly.
d. We use analytics tools such as Google Analytics to monitor performance and trends.
10. Direct Marketing
a. With your consent, we may send occasional promotional emails, messages, or newsletters.
b. You may opt out at any time using the unsubscribe link or by contacting us directly.
c. Some marketing communications may be distributed through automated or AI-assisted systems but will always comply with spam and consent laws.
d. We do not send unsolicited marketing and respect your contact preferences.
11. Access and Correction
a. You may request access to, or correction of, the personal information we hold about you.
b. Requests must be made in writing and may require verification of identity.
c. We will respond within a reasonable timeframe in accordance with the APPs.
12. Retention and Destruction
a. We retain information only as long as necessary for business or legal purposes.
b. When no longer required, data is securely destroyed or de-identified.
13. Vehicle Data and Product Identification Information
a. We may collect and store vehicle-related data to assist with product compatibility, warranty tracking, and accurate fitment.
b. This may include:
i. Vehicle Identification Numbers (VINs), registration details, and engine or gearbox codes;
ii. make, model, and variant details; and
iii. photos or documents provided for part-matching.
c. This information is used only for operational and customer-service purposes and is protected as personal information.
d. Aggregated or anonymised vehicle data may be used for stock management or product analysis.
14. CCTV and On-Site Security Systems
a. Our premises use Closed Circuit Television (CCTV) and other security systems for safety and loss prevention.
b. Cameras may record video (and limited audio) in customer areas, workshops, and storage facilities.
c. CCTV footage is used for:
i. security monitoring and incident investigation;
ii. staff and customer safety; and
iii. compliance with workplace obligations.
d. Recordings are stored securely and accessed only by authorised personnel or law enforcement when required.
e. Footage is automatically deleted or overwritten after a set period unless retained for investigation or legal purposes.
15. Third-Party Links and Services
Our website and communications may contain links or references to external sites, marketplaces, freight providers, or payment services.
We are not responsible for their content, security, or privacy practices. Please review each provider’s privacy policy before supplying information.
16. Privacy Complaints
a. If you believe your privacy has been breached, please contact us in writing with full details.
b. We will investigate and respond within a reasonable period.
c. If unresolved, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
17. Updates to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website. Continued use of our services after updates constitutes acceptance of the revised policy.
18. Contact Us
First Auto Parts Plus Pty Ltd
ABN 67 007 357 717 | ACN 007 357 717
Address: 40 Brunel Road, Seaford, Victoria 3198
Email: sales@firstautoparts.com.au
Phone: (03) 8770 2222
